FREQUENTLY ASK QUESTIONS

1. Is Texys Pacific, Inc. HIPAA compliant?
2. UPLOADING of FILES
3. I am done uploading my files, what am I supposed to do next?
4. How secure is your system?
5. Where do I get the transcribed voice files?
6. How do I make my payment?
7. How accessible are my documents?
8. I am very particular with the delivery of my files, how soon can I get it back?
9. I am very particular with the quality of transcriptions, what is my assurance that I will get the value for my money?
10. How can I assure of the confidentiality of my files?
11. What is your company’s policy for handling customer complaints?
12. My question is not answered here. Where can I send my question?
    

1. Is Texys Pacific, Inc. HIPAA compliant?
   
   Yes. Texys Pacific, Inc. uses an encrypted connection for data transmission and reception. In addition, all data files sent over an encrypted connection is protected with a mechanism for detecting tampering -- that is, for automatically determining whether the data has been altered in transit. Client folders created in the FTP server have security access levels.
   
   
   
2. UPLOADING of FILES
   
   As a client, how will I send my voice files?
   
   
   
   1. Just simply use any phone, dial our toll free hotlines
      1-866-403-5979 number and directly dictate your voice files, your voice files is electronically transfer directly to our dial-dictate server.
      
      
      
   2. You may also send your pre-recorded voice files through FTP installed in your PC workstation and uploads the pre-recorded voice files from your local computer to our secure FTP server. A progress bar will prompt you on the status of your uploading. Once it is done, it will show you the files that you have uploaded in the storage drive “upload completed”.
      
      
      
      
      
3. I am done uploading my files, what am I supposed to do next?
   
   Kindly write an e-mail at info@texyspacific.com confirming you have uploaded your files. We will be sending you message on your files’ estimated time of arrival and the turn-around time.
   
   
   
4. How secure is your system?
   
   We utilize the highest level of encryption for your dictation / voice files. Your voice files are securely routed via FTP over a private network for transcription. Transcribed files are returned electronically via email or by FTP at your option. As your partner, we value your privacy in handling confidential information, we setup specific technical and physical security features.
   
   
   
   
   
   
5. Where do I get the transcribed voice files?
   
   The transcribed voice files can be received/retrieved through our FTP secure server, via email or thru our website customer log-in. We develop a customize solution to meet the needs of our customers, using the format of their choice.
   
   
   
   
   
   
6. How do I make my payment?
   
   For your convenience, payment for transcribed files can be done either through bank transfer or through a check made payable to Texys Pacific, Inc. account. The details concerning the payment will be included in your billing information.

   Texys Pacific, Inc. is also adopting the electronic billing on its credit card payment mode which will soon be made available.
   
   

7. How accessible are my documents?
   
   Your documents are accessible by logging into our FTP and it is availble online 24 hours a day, 7 days a week.
   
   
   
   
   
   
8. I am very particular with the delivery of my files, how soon can I get it back?
   
   Texys Pacific, Inc. are committed to return the files as preferred by the client's turn-around time.
   
   
   
9. I am very particular with the quality of transcriptions, what is my assurance that I will get the value for my money?
   
   Texys Pacific, Inc. consists of experienced, competitive, and top-caliber professionals all allied medical and medical graduates who underwent three (3) months extensive training. Transcriptionist. Also, all edited files are undergoing series of quality assurance inspections to ensure 99.9% accuracy before they are sent back to you.
   
   
   
   
   
   
   
10. How can I assure of the confidentiality of my files?
    
    Texys Pacific, Inc. is 100% HIPAA compliant and proud member of AAMT and AHIMA, Our transcriptionists have signed a confidentiality agreement that prohibits them from divulging information. The confidentiality, security, and privacy of the files are always observed and practiced.
    
    
    
11. What is your company’s policy for handling customer complaints?
    
    Once we receive problems or issues we immediately take the necessary steps to quickly search a solution and resolve the issue.
    
    
    
12. My question is not answered here. Where can I send my question?
    
    Kindly direct your queries through our email at info@texyspacific.com and we will be glad to assist you with your concerns.